![]() ![]() This built a mental map of the process so that the user could prepare for the flow. I added an "overview" page that a user will see upon selecting a menu option that explained the general process that they can expect to go through. You’ll be hard pressed to find a nation-state that isn’t served by MoneyGram, subsequently illustrating its global mite. Bank Kiosk Bill Pay Kiosk Case Study Kiosks Members KMA. Source: Nice promo video by MoneyGram on new financial service kiosks. It was often remarked that users found the work flow process daunting and long. MoneyGram is one of the largest payment transfer providers in the world, second only to Western Union. A look into the creation of MoneyGram’s new self service kiosk solution. Simplifying (or at least, making it appear to be) the work process. buttons will look inactive until necessary fields are filled but not absent ) /rebates/2fnews-releases2fnews-release-details2fmoneygram-launches-self-service-kiosk-and-atm-services-ukraine&. affordance principle), more intentional and well balanced white space (within the constraints). In the US and Canada, you can fund your transfer from your bank account, with a credit or debit card, or cash at a kiosk or agent office. Using: larger buttons, bold fonts, more neutral colors, new MoneyGram Online's brand color schemes (blue rather than red ), slightly rounded button corners, adding drop shadows to buttons (i.e. Instead, I nestled the options from the home screen in the menu panel on the left, a similar UI behavior to web and mobile. Learn more about MoneyGram money transfer stores in London Ontario. and begin your money transfer or bill payment on our touchscreen kiosk. However, our goal as MG kiosk is not to encourage people to drop out of their work flow, so having that negative action button so visible and saliant was not ideal. Send money transfers online or at a MoneyGram location, wire transfers online. Product was concerned with the new design of not having an exit button readily available on every screen. To accommodate this mental model but still offer the convenience of seeing the fee first, I broke out the calculator function so that those who wanted to get that information first would be able to do so explicitly from the home screen.Ĭreating a menu option and hiding the "exit" function (not shown above). MoneyGram’s kiosk solution designed by KIOSK enables consumers to independently stage money transfer and electronic payment transactions using a highly secure & reliable platform. While product wanted to put that (fee calculation) in the beginning of "send money" work flow, sales/support observed that our users preferred to enter their personal information first, then the sender's info, then the amount. Moneygram kiosc drivers#If drivers get held up in traffic, wait times get updated automatically, putting customers’ minds at ease.Some of the design decisions that I implemented or advocated for were:Ĭreate a "quick calculator" menu option that allows users to look up fees and exchange rates. You can do it without a spaceship.Įmpower your customers with accurate, up-to-date informationĭeliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Watch the Milky Way, stop on Mars, and take in the moon's surface. Kiev, Ukraine(November 20, 2014) (GLOBE NEWSWIRE) - Consumers in Ukraine can now send and receive funds through kiosks and ATMs anytime, day or night, thanks to an agreement between MoneyGram (NASDAQ: MGI), a leading global money transfer company, and Privatbank, one of the largest banks in Ukraine. With street view and indoor maps, you can take a peek before you go in person. See 'Perspective' the internal environment of the stores Service Design for the MoneyGram kiosk, whos main focus is to send and receive money, and pay bills directly through the kiosk, with privacy being a main. Or even better, join a local guide program to share your favorite stores. Torn between two businesses? You can start by looking at comments and photos shared by locals to make a more informed decision. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Log in to your Google account and enjoy your own Google Maps. ![]()
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